AwareX to exhibit the latest version of its Digital Customer Engagement Suite at DTW 2022

AwareX to exhibit the latest version of its Digital Customer Engagement Suite at DTW 2022

6th September 2022

Boston, MA – Today, AwareX announced that they will be exhibiting Release 8.0 of the AwareX Digital Customer Engagement Suite at Digital Transformation World 2022 in Copenhagen. This release now incorporates a persona-based multi-experience that guides the customer’s engagement journey based on their chosen digital touchpoint and interaction mode.

“Digitizing the customer experience is arguably the most important digital transformation project for telecoms.”  states Karim Yaici, lead analyst for Analysys Mason.

One of the many significant capabilities of this Suite is that Communication Service Providers (CSP) have access to analytics and dashboards. This provides actionable business insights into their customers’ digital adoption behavior and financial dimensions allowing CSPs to rapidly adapt to best meet customer needs and make sound business decisions.

The AwareX Suite is designed for the future. The Digital Customer Engagement Suite is fully cloud-native, microservices-based, and is TMForum Open Digital Architecture (ODA) compliant. The Suite features telco-grade scaling and resiliency and includes a full dynamic digital library.

“The AwareX solution enables Service Providers to quickly launch new digital customer experiences that dynamically achieve strategic differentiation on customer engagement and innovation while driving customer convenience, brand loyalty and new revenue streams.” said Michelle Nowak, AwareX Head of Product Management.

Stop by booth 326 at Digital Transformation World to learn more about the AwareX Customer Engagement Suite 8.0. Just visit the booth or book a meeting with us.

About AwareX:

AwareX created a Digital Customer Engagement Suite that is powered by the AgoraÔ dynamic digital library and digital platform. AgoraÔ is a cloud-native solution provides features like persona-driven digital touchpoints, telco-aware customer journeys, contextualized content, and much more. These features have a successful track record of maximizing customer lifetime value through an intentional digital engagement.