mCare Capabilities/Benefits

CAPABILITIES

Packaged app
Cloud-based
Native apps for iOS and Android
Library of pre-built,mobile-tailored customer journeys including bill payment (prepaid/postpaid),account management(view/change plans,add-on services),and customer loyalty.
Trade dress/UX framework
Flexible architecture
Integration platform: library of data connectors to most commonly-used OSS/BSS infrastructure
Engagement platform: content management system (CMS), contextual notification services
Data platform: metrics and analytics services; near real-time monitoring and performance management services

BENEFITS

Lower TCO and greater capability velocity
Pay for use, grow as needed continuous enhancements
Rich, efficient customer experience
Higher usage and penetration rates and increased customer satisfaction
Quick, easy service launches
Rapid integration of new data connectors, adapters and/or channels
Faster time-to-market; attracts new users
Higher uptake of promoted services leading to increased revenue; encourages add-ons; enables on-the-fly updates inside the app without having to update the app itself
Better understanding of subscriber usage applied to increase penetration, maximizing customer satisfaction and reducing TCO