Alex Hawker
ex CEO, Board advisor, EVP & GM - yet I still manage to fall off my bike! Nokia, Hewlett-Packard, Amdocs, AsiaInfo and Telecoms digital BSS transformation
Recent Posts
Do you think digital?
Posted on May 1, 2019 5:35:11 AM
by Alex Hawker
|
Self-Service,
awareX,
digital transformation,
TMF,
digital process,
messaging,
china,
bill gates,
digital customer engagement,
Mobile marketing
Have you had a chat with the AwareX Voice Assistant?
Posted on Sep 17, 2018 4:45:00 PM
by Alex Hawker
|
Self-Service,
voice assistant
I have, and it blew my mind.
We showed it publicly at the TMF’s digital transformation world in early 2018 in a ‘Catalyst project’ sponsored by Orange.
Mobile Advertising & Customer Service: How to expose Value
Posted on Jul 2, 2018 1:37:46 PM
by Alex Hawker
|
Self-Service,
Mobile App
Mobile customer self-service apps represent incredible value for money in reaching your customers but are comparatively under-utilized for revenue up-sell leaving value un-crystallized as marketeers miss the opportunity and focus instead on generic mobile advertising.