Leadership

Michael Matthews

Michael Matthews

Founder and CEO

Michael is passionate about using technology to anticipate and assist humanity (rather than the reverse). Spurred on by a profound disappointment in the effectiveness of many of today’s customer service systems, Michael has long been a pioneer in creating and championing the category of Customer Experience Management.

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Annita Tanini

Annita Tanini

Head of Finance

Annita brings maturity, predictability and discipline to our finance strategy and operation. Broadly experienced throughout the Boston start-up/high-tech and finance community, Annita's reputation, relationships and expertise are critical to our plans to scale the company.

Satish Gopalakrishnan

Satish Gopalakrishnan

VP Engineering

Satish leads our teams of super-smart and creative product developers, spanning the disciplines of UX design, mobile software, cloud-based data connectors, micro-services, big-data analytics and iPaaS, resulting in a constantly expanding portfolio of new customer journeys to delight the consumers of our customers.

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Mike Nicastro

Mike Nicastro

VP Operations

Mike operationalizes the company, leading our quality, operations, and resource management, enabling us to meet the goals and exceed the expectations of our customers, suppliers and employees. Mike and his extended team have a long history working together, infusing a make-things-happen spirit into the company culture.

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Aubrey Cheung

Aubrey Cheung

Head of Solutions Consulting

Aubrey and his team assist our customers to plan the most appropriate go-to-market deployments of our available customer journeys, matching business objectives with technology reality to find the right pace to put the best self-care apps into the hands of consumers.

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