Building service provider self-care solutions that front-end aging and complex OSS/BSS infrastructure has unique challenges. Service providers typically use one of two approaches: custom or hybrid solutions.
Custom solutions give service providers everything they want, but they take longer to develop and are more expensive than hybrid solutions. Because of this, they are unable to keep up with new capabilities and changes to mobile OSes.
Some telcos who were unhappy with the long and costly development cycle for custom solutions tried hybrid solutions. Unfortunately, these mostly used mobile web views that didn’t take advantage of native apps so they end up costing nearly as much as custom solutions without the same benefits.