Building service provider self-care solutions that front-end aging and complex OSS/BSS infrastructure has unique challenges. Service providers typically use one of two approaches: custom or hybrid solutions.
Custom solutions give service providers everything they want, but they take longer to develop and are more expensive than hybrid solutions. Because of this, they are unable to keep up with new capabilities and changes to mobile OSes.
Some telcos who were unhappy with the long and costly development cycle for custom solutions tried hybrid solutions. Unfortunately, these mostly used mobile web views that didn’t take advantage of native apps so they end up costing nearly as much as custom solutions without the same benefits.
|Feature additions, OS changes|
|Average annual total|
|Time to market|
|Load on internal IT|
|Responsiveness to mobile OS|
|Custom development||Component solution||Pre-packaged app|
|Internal IT team||OSS/BSS Vendors, Systems Integrators||mCare from AwareX|
|LONG: 18 months +||MED: 12 months||SHORT: 8-12 weeks|
|HIGH: $3-5MM||MED: $1-3MM||LOW: $300K-500K|
|LIMITED||New features cause forks in development||Published roadmap,|
Requires on-going dedicated staff
Code base becomes custom over time
Delivered via cloud by AwareX